Recommended Reading from ProjectManagement.com

Each month, we will feature a new article from PMI's online resource.

March 2015

Knowledge Transfer:  Where Process Improvement Begins

Allen Chiang recommends this month's featured article. The author is Michael Wood, an independent consultant and instructor on Business Process Improvement and IT Strategy. Mr. Wood describes the 6 basic steps of Knowledge Transfer which takes place throughout a successful Business Process Improvement effort. He concludes with the idea of an automated knowledge base that forms the cornerstone of an organization's learning process.

Knowledge Transfer: Where Process Improvement Begins