October 18, 2016
How to Innovate when Markets Transform, with Mohan Nair
Get Your Survey Out of a Rut, Get a Better Survey, with Martha Brooke
Registration Opens 9/25. Late Pricing starts 10/16.
How to Innovate when Markets Transform
Mohan is accountable for bringing innovation as a value into all 25 portfolio companies under the $9 billion health solutions company. He leads Innovation Force, an accelerator/incubator, which has launched purpose built startups, accelerated challenges to solutions and is known throughout the Blue Cross Blue Shield network as leaders in innovation.
About the Speaker
Mohan Nair brings broad experience to innovation, having been a high-tech entrepreneur, computer scientist, educator, strategy consultant and healthcare innovator. Recognized in Forbes.com as a pioneer in cultural transformation of organizations, he enables innovation, accelerates solutions and creates emerging healthcare companies. As Senior VP and Chief Innovation Officer, the head of Innovation Force at Cambia Health Solutions, author of three books and a Tedx talk on transformation, Mohan is a business transformation enthusiast.
Get Your Survey Out of a Rut - Get a Better Survey
Could your survey be tuning customers out? It’s practically a given that every company will issue a customer satisfaction survey. But it’s not a given that every survey will improve customer satisfaction—or even uncover your gaps and opportunities. There is a better way. In this session, participants will see a few mistakes companies commonly make with their customer feedback programs. Then, participants will learn about a 6-step process that leads to truly accurate data and paves the way for positive change.
About the Speaker
Martha Brooke thinks about customer experiences differently: “Experiences can be measured—and measuring is how you improve—but only if your measurement is sufficiently nuanced.” To spread her ideas about metrics to companies everywhere, Martha Brooke founded Interaction Metrics in 2004. Interaction Metrics provides insightful customer feedback and rigorous customer service evaluations. Martha is certified in Blackbelt Six Sigma and prior to Interaction Metrics, worked for two dotcoms (Lucy.com and Food.com). Now, in addition to overseeing client programs, Martha leads top-rated workshops and sessions for National Investment Company Service Association (NICSA), the Score Conference, Customer Solutions Expo, and other professional associations.
Doubletree Lloyd Center, 1000 NE Multnomah, Portland, Oregon
Pick up your parking voucher at the registration table–Parking is FREE!
4:00 Registration table opens
4:30 Educational presentation
5:35 New member welcome meeting
6:00 Dinner & announcements
7:00 Keynote presentation
Chapter Meeting includes Educational presentation, Keynote presentation and meal.
Regular Pricing: 9/25 – 10/15/2016
- Non-members $45
- Chapter Members $25
- Chapter Student Members $10
Late Fee Pricing: Starts 10/16/2016
- Add $15 to the pricing above
- Visit this page for complete Event Registration FAQs
- *Chapter Members must log in to the PMI Portland web site prior to registering in order to receive automatic member pricing discounts!
- NEW / RENEWING MEMBER? NOTE: It takes up to three business days for PMI Global to process your new PMI Portland Chapter membership so that we can create your PMI Portland login account on our site. If you're a new/renewing member or planning to join, please plan accordingly! See the New Member web page for more information.
- There will be no retroactive payment adjustments. Please be certain you are registering correctly prior to payment.
- All requests for refunds must be made in writing to the respective event coordinator: Director of Registration
- Cancellation/Refund Policy
Boneless Beef Short Ribs
Quinoa Stuffed Eggplant (vegetarian)
Crème Brulee Cheesecake
- Chapter Meeting/Keynote Presentation–1 PDU
- Educational Presentation–1 PDU
Click here for information on reporting PDUs.
PMI Portland Mobile App
The PMI Portland Chapter is using a new smartphone app designed to support various Chapter events. The app provides value as a powerful event management communication device. Some key capabilities include enabling access to schedules, social media, notifications and survey feedback. Please join us and download the PMI Portland App from the Apple App Store or Google Play and begin to enjoy the enhanced connection with our Chapter family. Search "PMI Portland" or view the content on the webpage at https://crowd.cc/s/gxZ2
Check upcoming presenters on the Our Speakers web page.